Frequently Asked Questions
At this time, should you have any questions, comments or concerns for us, you are welcomed to contact us with your query and a member of our customer support team will assist you.
Refund, Return and Exchange Policy
Due to the sensitivity of some products, there is a no return policy for these products. Customers who have completed a purchase and has the receipt of the purchase, has received the item(s) or the item(s) were successfully shipped to the address provided at the time of purchase, and uses the product and still does not find satisfaction with the item(s) purchased, may be eligible for store credit. Store credit is a dollar amount to be used on future purchases with our store.
Customers must initiate a return or exchange within 14 days from purchase date with purchase receipt. To initiate a return or exchange, please use the contact us form and include any pertinent information for our customer support team to expedite your request.
Final Sale
Products listed as “final sale” (i.e., non-returnable, non-exchangeable) are not applicable for return or exchange.
Condition of return items
The items must be returned in its original packaging, and/or the original condition you received it. In some cases these options may not be possible and our customer service team will address that on a case by case basis.
Store Credit
At this time, we provide store credit only. Products may be returned for store credit.
DISCLAIMER
Ibere Bamboo's virtual store, also referred to as “Ibere Shop” or “The Shop” reserves the right to discontinue the extension of its refund, return or exchange services and the provision of store credit under any indication of its refund, return, exchange policy abuse. In the most extreme case(s), Ibere Shop reserves the right to discontinue store credit.